Class: Senior Secondary School 1 (SS1, SS 1, SSS1, SSS 1)
Term: 1st Term
Week: 4
Age: 15 years
Duration: 45 minutes
Subject: Store Management
Curriculum Theme: Store Management
Previous Lesson: Components of Store Management.
Topic: Primary Functions of Management as They Relate to Store Management
Subject Matter: Planning and organizing in store management, benefits of planning and organizing, leading and directing in store management, controlling in store management, staffing meaning and stages of staff recruitment

Specific Objectives

By the end of the lesson, pupils should be able to:

Cognitive Domain:

Define management and state the primary functions of management as they relate to store management.
Explain planning and organizing in a store and give relevant examples.
List the benefits of planning and organizing in store management.
Explain leading/directing and controlling in store management with examples.
Define staffing and list stages of staff recruitment for a store.

Affective Domain:

Show interest in good store practices by asking questions and contributing during discussion.
Appreciate the importance of proper management functions for a successful store.

Psychomotor Domain:

Use a store visit checklist to observe evidence of planning, organizing, leading, and controlling in a store.
Sort observed store activities under the correct management function.

Work cooperatively in groups during discussion and store observation tasks.
Communicate findings clearly during group presentation.

Reference Materials

The following resources were used in planning this lesson:

9 Years Basic Education Curriculum
State Unified Scheme of Work
Store Management for Senior Secondary Schools (recommended textbook)
Planning, Organizing, Leading, and Controlling (Lumen Learning)
Basic Functions of Management (Indeed Career Guide)
Employee Selection Process Steps (Workable)

Instructional Materials

The teacher will teach this lesson with the aid of:

Simple management function charts (Planning, Organizing, Leading/Directing, Controlling, Staffing)
Store visit checklist
Whiteboard and marker
Sample store documents (price list, stock card, duty roster, sales record) for illustration

Rationale for the Lesson

This lesson helps pupils understand how a store is managed to achieve set goals and avoid losses. It also connects classroom learning to real store activities such as stock control, staff supervision, and planning daily sales and service.

Prerequisite/Previous Knowledge

Pupils have basic knowledge of what a store is and common store activities such as buying, selling, record keeping, and customer service.

Lesson Content/Board Summary

Primary Functions of Management in Store Management

Meaning of Management in Store Management

Management in store management is the process of using available resources (people, money, goods, time, and information) to achieve store goals through planning, organizing, leading/directing, controlling, and staffing.

Planning in Store Management

Planning is deciding in advance what the store wants to achieve and how to achieve it.

The following are store planning activities:

Setting sales targets for a day, week, or month.
Preparing a budget for purchases and running costs.
Planning stock levels to avoid stock-out and overstocking.
Planning promotions, price changes, and displays.
Planning opening and closing schedules and duty periods.

Organizing in Store Management

Organizing is arranging people, tasks, and store resources so that work is done smoothly.

The following are ways of organizing a store:

Assigning duties to staff (cashier, sales attendants, storekeeper, security).
Arranging departments/sections (groceries, beverages, toiletries, stationery).
Creating a duty roster and reporting line for staff.
Arranging shelves and product categories for easy access.
Providing tools and materials needed for work (receipt book, POS, stock cards).

Benefits of Planning and Organizing in Store Management

The following are benefits of planning and organizing in a store:

Helps the store meet targets and reduce waste.
Prevents confusion and duplication of duties among staff.
Improves proper use of money, time, and goods.
Ensures goods are available when customers need them.
Improves customer service and store efficiency.
Reduces losses from poor record keeping and poor supervision.

Leading and Directing in Store Management

Leading and directing is guiding, supervising, and motivating workers to carry out store duties correctly.

The following are examples of leading/directing in a store:

Giving clear instructions on how to attend to customers.
Supervising staff to follow store rules and duty schedules.
Training staff on product handling, pricing, and sales procedure.
Motivating staff through praise, rewards, and correction when necessary.
Handling customer complaints and guiding staff response.

Controlling in Store Management

Controlling is checking store activities to ensure work is done according to plan and correcting mistakes.

The following are control measures in a store:

Checking stock records against physical stock (stock taking).
Monitoring sales records, cash records, and receipts.
Comparing actual sales with planned targets.
Ensuring staff follow pricing, discount, and refund rules.
Correcting errors such as wrong pricing, missing stock, or poor service.

Staffing in Store Management (Meaning)

Staffing is recruiting, selecting, placing, and developing workers to fill store positions and perform store duties effectively.

Stages of Staff Recruitment in Store Management

The following are stages of staff recruitment for a store:

Identifying the vacancy and manpower need.
Preparing a job description and person specification.
Advertising the vacancy or sourcing candidates.
Receiving applications and screening candidates.
Conducting interviews and/or simple tests where necessary.
Checking references and background where appropriate.
Selecting the best candidate and making an offer.
Placement, orientation, and basic training for the new staff.

Teaching Methods/Instructional Techniques

Discussion, Lecture, Demonstration, Question and Answer, Visual Aids

Instructional Procedures

Step 1: Introduction

Time: 5 minutes
Teaching Skill: Set Induction
Teacher’s Activity: The teacher asks pupils to mention common activities they observe in stores (selling, arranging goods, recording sales, supervising workers) and links responses to the idea of managing a store.
Pupils’ Activity: Pupils respond, share experiences, and mention what they have seen in stores around them.
Learning Point: Store activities are guided by management functions.

Step 2: Meaning of Management in Store Management

Time: 7 minutes
Teaching Skill: Explanation
Teacher’s Activity: The teacher explains management in store management and introduces the primary functions (planning, organizing, leading/directing, controlling, staffing).
Pupils’ Activity: Pupils listen, ask questions, and copy the definition and list of functions.
Learning Point: Management involves using resources to achieve store goals through key functions.

Step 3: Planning and Organizing in Store Management

Time: 7 minutes
Teaching Skill: Demonstration
Teacher’s Activity: The teacher uses charts and simple store examples to explain planning and organizing, then guides pupils to classify sample store tasks under planning or organizing.
Pupils’ Activity: Pupils classify examples, contribute ideas, and write key points.
Learning Point: Planning decides what to do, while organizing arranges resources and people to do it.

Step 4: Benefits of Planning and Organizing

Time: 6 minutes
Teaching Skill: Discussion
Teacher’s Activity: The teacher leads pupils to list benefits of planning and organizing in a store and corrects where necessary.
Pupils’ Activity: Pupils list benefits and explain them briefly using store situations.
Learning Point: Planning and organizing improve store efficiency, reduce waste, and improve service.

Step 5: Leading/Directing and Controlling in Store Management

Time: 5 minutes
Teaching Skill: Explanation
Teacher’s Activity: The teacher explains leading/directing and controlling with clear examples such as supervision, training, stock checking, and monitoring sales records.
Pupils’ Activity: Pupils listen, ask questions, and give examples from their environment.
Learning Point: Leading/directing guides workers, while controlling checks performance and corrects mistakes.

Step 6: Staffing and Staff Recruitment Stages

Time: 5 minutes
Teaching Skill: Illustration
Teacher’s Activity: The teacher defines staffing and guides pupils to outline stages of staff recruitment in a store from vacancy to orientation.
Pupils’ Activity: Pupils list the recruitment stages and participate in short group discussion using a store scenario.
Learning Point: Staffing ensures the store has suitable workers through a clear recruitment process.

Step 7: Evaluation/Review

Time: 5 minutes

Teaching Skill: Questioning/Assessment

Teacher’s Activity: The teacher evaluates the learning by asking the following questions:

Define management in store management.
List four primary functions of management as they relate to store management.
State three planning activities carried out in a store.
List four stages of staff recruitment in a store.

Pupils’ Activity: Pupils answer orally and in writing.

Learning Point: Pupils demonstrate understanding of the lesson.

Step 8: Conclusion

Time: 5 minutes
Teaching Skill: Summary
Teacher’s Activity: The teacher summarizes the board points, corrects misconceptions, and gives a short assignment based on the functions and recruitment stages.
Pupils’ Activity: Pupils listen, copy the summary, and note the assignment.
Learning Point: Management functions guide store success through proper planning, organization, leadership, control, and staffing.

Lesson Keywords

Management – Using resources through people to achieve store goals.
Planning – Deciding store goals and how to achieve them.
Organizing – Arranging tasks, people, and resources for smooth work.
Leading/Directing – Guiding and supervising staff to do store work properly.
Controlling – Checking performance and correcting deviations from plans.
Staffing – Getting and developing workers to fill store positions.
Recruitment – Attracting and selecting people to fill job vacancies.

Differentiation

Fast learners list additional store examples for each management function, while learners who need support use the charts and checklist to match examples to functions in pairs before sharing with the class.

Note for teachers using this lesson plan

Use familiar store examples from the local environment to make each function clear. During any store visit or observation activity, guide pupils to focus on real evidence of planning, organizing, leadership, control measures, and staffing, and ensure safety and proper supervision.