Class: Senior Secondary School 1 (SS1, SS 1, SSS1, SSS 1)
Term: 3rd Term
Week: 2
Age: 15 years
Duration: 45 minutes
Subject: Store Management
Curriculum Theme: Store Management
Previous Lesson: Business Documents.
Topic: Electronic Communication
Subject Matter: Meaning of electronic communication, fax communication and use, telephone communication and use, email communication and use, radio message communication, electronic money transfer and use

Specific Objectives

By the end of the lesson, pupils should be able to:

Cognitive Domain:

Define electronic communication.
Explain fax communication and state its uses.
Explain telephone communication and state its uses.
Explain email communication and state its uses.
Explain radio message communication and state its uses.
Explain electronic money transfer and state its uses in business.

Affective Domain:

Show responsible attitude when using communication devices and online services.
Demonstrate honesty and caution when handling electronic money transfer.

Psychomotor Domain:

Compose and send a simple email using the correct format.
Demonstrate basic telephone communication etiquette during role play.
Identify key parts of a fax message and fill a simple transfer/transaction form template.

Work in groups to discuss how stores use electronic communication for customers and suppliers.
Share observations from an excursion or class demonstration and report findings to classmates.

Reference Materials

The following resources were used in planning this lesson:

9 Years Basic Education Curriculum
State Unified Scheme of Work
Store Management for Senior Secondary Schools (recommended textbook)
Telecommunication Standards and Overview (International Telecommunication Union)
Consumer Guidance on Communication Services (FCC)
Safe and Trusted Use of Online Communication (Internet2)

Instructional Materials

The teacher will teach this lesson with the aid of:

Fax machine or fax sample printouts
Telephone (mobile or desk phone)
Computer or smartphone with internet access
Email demonstration account and projector (where available)
Radio message samples or audio clips (where available)
Sample electronic transfer/transaction slip templates
Charts showing types of electronic communication

Rationale for the Lesson

Electronic communication helps stores share information quickly with customers, suppliers, and staff. It also supports modern payments and improves business speed and accuracy in daily transactions.

Prerequisite/Previous Knowledge

Pupils have used phones or messaging apps and have seen emails or transfer alerts during business transactions.

Lesson Content/Board Summary

Electronic Communication

Meaning of Electronic Communication

Electronic communication is the sending and receiving of information using electronic devices and networks such as phones, computers, radio systems, and the internet.

Fax Communication and Use

Fax communication is the transmission of scanned documents or images over a telephone line or network to another fax machine or service.

The following are uses of fax communication in business:

Sending signed documents such as orders and agreements.
Sending invoices, delivery notes, and purchase orders.
Transmitting documents quickly when original copies are not yet available.
Keeping printed copies of transmitted messages as evidence.

Telephone Communication and Use

Telephone communication is the exchange of information through voice calls using mobile phones or landlines.

The following are uses of telephone communication in store management:

Making enquiries about prices, availability, and delivery.
Taking customer complaints and responding to issues.
Confirming orders and delivery schedules with suppliers.
Emergency communication within the store or with service providers.

Email Communication and Use

Email communication is the sending and receiving of messages through the internet using an email address.

The following are uses of email communication in business:

Sending formal messages to customers, suppliers, and partners.
Sharing documents such as quotations, invoices, and reports as attachments.
Keeping written records of agreements and instructions.
Sending announcements, reminders, and updates to staff.

Radio Message Communication and Use

Radio message communication is the transmission of information using radio signals through devices such as walkie-talkies or radio networks.

The following are uses of radio message communication in business:

Communication between security personnel and store management.
Communication within warehouses, loading bays, and large premises.
Quick coordination during deliveries and stock movement.
Communication in areas where phone network is weak.

Electronic Money Transfer and Use

Electronic money transfer is the movement of money from one person or account to another using electronic channels such as bank transfers, mobile money, and card payments.

The following are uses of electronic money transfer in store management:

Receiving payment from customers for goods and services.
Paying suppliers for stock purchases.
Paying staff salaries and allowances through bank transfer.
Reducing cash handling and improving transaction records.

Teaching Methods/Instructional Techniques

Discussion, Lecture, Demonstration, Question and Answer, Visual Aids

Instructional Procedures

Step 1: Introduction

Time: 5 minutes
Teaching Skill: Set Induction
Teacher’s Activity: The teacher displays pictures of a phone, email screen, and transfer alert and asks pupils to mention where these are used in business.
Pupils’ Activity: Pupils respond and give examples from shops, banks, and personal experiences.
Learning Point: Businesses use electronic means to communicate and make payments.

Step 2: Meaning of Electronic Communication

Time: 6 minutes
Teaching Skill: Explanation
Teacher’s Activity: The teacher explains electronic communication and writes the definition on the board with simple examples.
Pupils’ Activity: Pupils copy the definition and mention two examples of electronic communication tools.
Learning Point: Electronic communication uses devices and networks to send information.

Step 3: Fax and Telephone Communication

Time: 7 minutes
Teaching Skill: Demonstration
Teacher’s Activity: The teacher explains fax and telephone communication and shows a fax sample or demonstrates how a fax message looks; the teacher then models a short business phone call and phone etiquette.
Pupils’ Activity: Pupils identify uses of fax and telephone and role play short telephone conversations in pairs.
Learning Point: Fax sends documents; telephone supports quick voice communication in business.

Step 4: Email Communication

Time: 7 minutes
Teaching Skill: Guided Practice
Teacher’s Activity: The teacher explains email communication and demonstrates composing an email with subject line, greeting, clear message, and closing.
Pupils’ Activity: Pupils draft a short email on paper based on a store scenario (e.g., requesting price list from a supplier).
Learning Point: Email provides written records and supports sending documents.

Step 5: Radio Message Communication

Time: 6 minutes
Teaching Skill: Explanation
Teacher’s Activity: The teacher explains radio message communication and describes how it is used in large premises and for coordination.
Pupils’ Activity: Pupils list situations where radio communication may be preferred to phone calls.
Learning Point: Radio communication supports quick coordination and works where phone network is weak.

Step 6: Electronic Money Transfer

Time: 4 minutes
Teaching Skill: Illustration
Teacher’s Activity: The teacher explains electronic money transfer and shows sample transfer alerts or transaction slip templates, highlighting the importance of correct details and security.
Pupils’ Activity: Pupils identify key details on a transfer record (amount, date, sender, receiver, reference) and discuss safe practices.
Learning Point: Electronic transfer supports payments and reduces cash handling risks.

Step 7: Evaluation/Review

Time: 5 minutes

Teaching Skill: Questioning/Assessment

Teacher’s Activity: The teacher evaluates the learning by asking the following questions:

Define electronic communication.
List five types of electronic communication discussed in this lesson.
State three uses each of telephone communication and email communication in store management.
Explain electronic money transfer and mention three uses in business.

Pupils’ Activity: Pupils answer orally and in writing.

Learning Point: Pupils demonstrate understanding of the lesson.

Step 8: Conclusion

Time: 5 minutes
Teaching Skill: Summary
Teacher’s Activity: The teacher summarizes the meaning and types of electronic communication and assigns pupils to write one example each of a short email, a phone call script, and a transfer safety rule list.
Pupils’ Activity: Pupils copy the summary and take the assignment.
Learning Point: Electronic communication improves speed, record keeping, and payment processes in business.

Lesson Keywords

Electronic communication – Sending and receiving information using electronic devices and networks.
Fax – System for sending scanned documents through a phone line or network.
Telephone communication – Exchange of information through voice calls using phones.
Email – Internet-based message sent through an email address.
Radio message – Communication using radio signals through devices like walkie-talkies.
Electronic money transfer – Moving money through electronic channels such as bank transfer or mobile money.
Network – Connection system that allows devices to share information.
Transaction record – Evidence showing details of a payment or transfer.

Differentiation

Fast learners draft a complete email and create a short report on advantages of electronic communication in stores, while learners who need support use guided templates to fill missing parts of an email and identify uses of each tool from displayed charts.

Note for teachers using this lesson plan

Use real devices where available, but prepare printed samples if devices are not accessible. Emphasize clear communication, correct record keeping, and safe practices for electronic money transfer during discussions and assignments.