Class: Junior Secondary School 3 (JSS3, JSS 3)
Term: 1st Term
Week: 8
Age: 14 years
Duration: 45 minutes
Subject: Business Studies
Curriculum Theme: Business Studies
Previous Lesson: Transportation: Meaning, Importance, Types, Advantages and Disadvantages
Topic: Communication
Subject Matter: Meaning of communication, Means of communication: Post, Telephone, World wide web, Courier services, Importance of communication in business, Services provided by communication agencies: Postal and telegraphic service, Telephone services, Internet, Courier services.

Specific Objectives

By the end of the lesson, pupils should be able to:

Cognitive Domain:
(a) List and explain the different means of communication.
(b) State the importance of communication in business.
(c) Identify services provided by various communication agencies.
Affective Domain:
(a) Appreciate the role of effective communication in business growth and management.
Psychomotor Domain:
(a) Demonstrate how to make a simple business phone call or draft a short message/email.
Social Domain:
(a) Work collaboratively to discuss examples of communication services around them.

Reference Materials

The following resources was used in planning this lesson:

9 Years Basic Education Curriculum
Lagos State Unified Scheme of Work for Junior Secondary Schools
Encyclopedia Britannica – “Communication” (https://www.britannica.com/topic/communication)
Relevant Textbooks

Instructional Materials

The teacher will teach this lesson with the aid of:

Chart showing types and means of communication
Samples of postal stamps and envelopes
Telephone handset or mobile phone
Computer or tablet with internet access
Short video on courier and internet communication services

Rationale for the Lesson

Communication is a vital part of business activities. This lesson helps students understand the different means and importance of communication and the services offered by communication agencies in business.

Prerequisite/Previous Knowledge

Pupils have been taught about basic business concepts such as trade and transaction and have experienced simple forms of communication like sending messages or making phone calls.

Lesson Content/Board Summary

Communication

Meaning of Communication

Communication is the process of sending and receiving information, ideas, or messages between two or more people to achieve understanding. It ensures that business operations run smoothly through proper exchange of information.

Means of Communication

Means of communication are the methods or tools used to send and receive information in business or daily life.

The following are the major means of communication:

Postal Services: Used for sending letters, parcels, and documents through post offices.
Telephone Services: Used for voice communication between two or more persons instantly.
Internet: Used to send emails, access websites, and engage in online meetings.
Courier Services: Used to deliver packages and important documents faster and more securely.
Telegraphic Services: Used to send urgent messages electronically through telegraph systems (though now outdated).

Importance of Communication in Business

Effective communication is vital for business growth, management, and success. It ensures that business goals are achieved efficiently.

The following are the importance of communication in business:

It promotes understanding between employers and employees.
It helps in making quick and accurate decisions.
It aids in coordination of business activities.
It helps to maintain good relationships with customers and suppliers.
It ensures smooth flow of information within and outside the organization.
It reduces errors and misunderstandings in business operations.

Services Provided by Communication Agencies

Communication agencies provide various services that enable people and businesses to exchange information effectively.

They include:

Postal and Telegraphic Services: Handling and delivery of letters, parcels, and telegrams.
Telephone Services: Provision of voice calls, SMS, and conference calls for personal and business use.
Internet Services: Provision of data connection, email hosting, websites, and online communication platforms.
Courier Services: Collection and door-to-door delivery of packages and official documents.

Teaching Methods/Instructional Techniques:

Lecture, Discussion, Explanation, Demonstration, Question and Answer, Group Work, Use of Visual Aids

Instructional Procedures

To deliver this lesson, the teacher will adopt the following steps:

Step 1: Introduction

Time: 5 minutes
Teaching Skill: Set Induction
Teacher’s Activity: Teacher asks pupils how they send messages or talk to friends who are far away. Leads discussion to show that all these are forms of communication.
Pupils’ Activity: Pupils respond by mentioning examples like phone calls, text messages, or emails.
Learning Point: Pupils become interested in the topic and recall familiar experiences related to communication.

Step 2: Means of Communication

Time: 10 minutes
Teaching Skill: Explanation
Teacher’s Activity: Teacher explains the various means of communication using real objects such as letters, phone, and computer.
Pupils’ Activity: Pupils listen, observe, and name different means of communication they know.
Learning Point: Pupils understand the different ways information is sent and received.

Step 3: Importance of Communication in Business

Time: 10 minutes
Teaching Skill: Discussion
Teacher’s Activity: Teacher discusses the importance of communication in business operations with relevant examples like how firms use phones and emails to reach customers.
Pupils’ Activity: Pupils share examples of how communication helps in school or family businesses.
Learning Point: Pupils understand why communication is essential in every business activity.

Step 4: Services Provided by Communication Agencies

Time: 10 minutes
Teaching Skill: Demonstration
Teacher’s Activity: Teacher explains and shows how postal, telephone, courier, and internet services operate, using visual aids or pictures.
Pupils’ Activity: Pupils identify and explain services they have used before.
Learning Point: Pupils understand the various services communication agencies provide.

Step 5: Note-Taking

Time: 5 minutes
Teaching Skill: Explanation
Teacher’s Activity: Teacher writes the summarized board notes for pupils to copy.
Pupils’ Activity: Pupils copy notes into their exercise books.
Learning Point: Pupils record key information for revision.

Step 6: Evaluation/Review

Time: 3 minutes
Teaching Skill: Questioning
Teacher’s Activity: The teacher evaluates the learning by asking the following questions:

List three means of communication.
Mention two importance of communication in business.
Name two services provided by communication agencies.
Pupils’ Activity: Pupils answer the questions orally.
Learning Point: Pupils demonstrate their understanding of the lesson.

Step 7: Conclusion

Time: 2 minutes
Teaching Skill: Reinforcement
Teacher’s Activity: Teacher summarizes the main points, encourages students to communicate effectively, and relate the lesson to real-life situations.
Pupils’ Activity: Pupils listen and ask final questions.
Learning Point: Pupils consolidate their understanding of the lesson.

Lesson Keywords

Communication – exchange of information between people.
Courier – a company that delivers parcels and documents.
Internet – global network for sharing information online.
Telegraph – old method of sending coded messages electronically.
Postal Service – public or private system for sending letters and parcels.

Differentiation

Teacher provides simpler examples for slower learners and allows advanced learners to research or present modern means of communication.

Note for teachers using this lesson plan

Encourage pupils to give local examples of communication agencies like NIPOST and courier companies. Demonstrate with practical tools if available and ensure pupils participate actively.