Class: Senior Secondary School 1 (SS1 / SSS 1)
Term: 3rd Term
Week: 8
Age: 15 years
Duration: 45 minutes
Subject: GSM Maintenance And Repairs
Curriculum Theme: Trade
Previous Lesson: GSM Phone Service Providers: Meaning Of GSM Service Providers.
Topic: Major GSM phone service providers
Subject Matter: Major service providers in Nigeria, Provider websites, Contact platforms

Specific Objectives

By the end of the lesson, pupils should be able to:

Cognitive Domain:

List major GSM service providers in Nigeria.
State the official websites of major GSM service providers.
Identify various contact platforms used by service providers.

Affective Domain:

Appreciate the importance of knowing different service providers and their services.
Develop an interest in exploring communication options offered by different networks.

Psychomotor Domain:

Navigate to the official websites of service providers using a smartphone browser.
Demonstrate how to locate contact information on a service provider’s website.

Discuss the advantages and disadvantages of different service providers.
Collaborate with peers to share information about network services.

Reference Materials

The following resources were used in planning this lesson:

9 Years Basic Education Curriculum for Senior Secondary School.
State Unified Scheme of Work for GSM Maintenance and Repairs SSS 1.
Basic GSM Maintenance and Repairs for Senior Secondary Schools by A.O. Okoro.

Instructional Materials

The teacher will teach this lesson with the aid of:

A smartphone with internet access.
A chart showing a list of major GSM service providers.
Whiteboard and markers.
Provider list sheet.
Internet modem.

Rationale for the Lesson

This lesson helps pupils understand the key players in the Nigerian telecommunications industry. Knowing major service providers, their websites, and contact platforms is important for troubleshooting, accessing support, and making informed choices about network services in their daily lives.

Prerequisite/Previous Knowledge

Pupils are familiar with mobile phones and have a general understanding of how mobile networks operate for making calls and sending messages.

Lesson Content/Board Summary

Major GSM Phone Service Providers in Nigeria

Definition of a GSM Service Provider

A GSM service provider (also known as a mobile network operator or MNO) is a company that provides wireless voice and data communication services to mobile phone users using the Global System for Mobile Communications (GSM) technology.

Major GSM Service Providers in Nigeria

The following are the major GSM service providers operating in Nigeria:

MTN Nigeria
Globacom (Glo)
Airtel Nigeria
9mobile (formerly Etisalat Nigeria)

Official Websites of Major GSM Service Providers

It is important to know the official websites for accurate information and services. The official websites are:

MTN Nigeria: www.mtnonline.com
Globacom (Glo): www.gloworld.com
Airtel Nigeria: www.airtel.com.ng
9mobile: www.9mobile.com.ng

Common Contact Platforms for Service Providers

Service providers offer various platforms for customers to contact them for support, inquiries, or complaints. These include:

Customer Service Hotlines: Dedicated phone numbers for direct communication (e.g., 180 for MTN, 121 for Glo, 111 for Airtel, 200 for 9mobile).
Social Media Handles: Official pages on platforms like Facebook, Twitter (X), and Instagram.
Email Support: Specific email addresses for customer inquiries.
Live Chat on Websites: Instant messaging support directly on their official websites.
Physical Customer Service Centres: Walk-in offices for face-to-face assistance.
USSD Codes: Short codes used to access self-service options (e.g., *123# for balance check).

Teaching Methods/Instructional Techniques

Discussion, Lecture, Demonstration, Question and Answer, Visual Aids

Instructional Procedures

Step 1: Introduction

Time: 5 minutes
Teaching Skill: Set Induction
Teacher’s Activity: The teacher greets the pupils and asks them to mention their mobile network provider. The teacher then asks why it is important to know your network provider.
Pupils’ Activity: Pupils respond by mentioning their network and giving reasons.
Learning Point: Pupils recall prior knowledge of mobile networks and understand the relevance of the lesson.

Step 2: Explanation of GSM Service Provider

Time: 7 minutes
Teaching Skill: Explanation/Definition
Teacher’s Activity: The teacher defines what a GSM service provider is and explains their role in mobile communication. The teacher writes the definition on the board.
Pupils’ Activity: Pupils listen attentively, take notes, and ask questions for clarification.
Learning Point: Pupils understand the concept of a GSM service provider.

Step 3: Identification of Major Service Providers

Time: 8 minutes
Teaching Skill: Listing/Discussion
Teacher’s Activity: The teacher presents a chart or writes on the board the list of major GSM service providers in Nigeria (MTN, Glo, Airtel, 9mobile). The teacher briefly discusses each provider.
Pupils’ Activity: Pupils observe the chart, listen, and identify the major service providers.
Learning Point: Pupils can list the major GSM service providers in Nigeria.

Step 4: Discussing Provider Websites

Time: 8 minutes
Teaching Skill: Demonstration/Information Sharing
Teacher’s Activity: The teacher lists the official websites of the major service providers on the board. Using a smartphone connected to the internet, the teacher demonstrates how to navigate to one or two of these websites.
Pupils’ Activity: Pupils note down the websites and observe the demonstration. Some may attempt to navigate on their own devices if available.
Learning Point: Pupils know the official websites of major service providers and how to access them.

Step 5: Exploring Contact Platforms

Time: 7 minutes
Teaching Skill: Enumeration/Discussion
Teacher’s Activity: The teacher explains the various ways customers can contact their service providers, such as hotlines, social media, email, live chat, and customer service centres. The teacher asks pupils if they have used any of these.
Pupils’ Activity: Pupils listen, take notes, and share their experiences with different contact platforms.
Learning Point: Pupils can identify various contact platforms used by service providers.

Step 6: Practical Activity

Time: 5 minutes
Teaching Skill: Practical Application
Teacher’s Activity: The teacher instructs pupils, in pairs or individually (if devices are available), to use their phones to search for the contact page on one of the provider websites previously discussed.
Pupils’ Activity: Pupils attempt to navigate to a provider’s website and locate contact information.
Learning Point: Pupils gain practical experience in using provider websites.

Step 7: Evaluation/Review

Time: 5 minutes

Teaching Skill: Questioning/Assessment

Teacher’s Activity: The teacher evaluates the learning by asking the following questions:

Define a GSM service provider.
List any three major GSM service providers in Nigeria.
State the official website of MTN Nigeria.
Mention two common contact platforms used by service providers.

Pupils’ Activity: Pupils answer orally and in writing.

Learning Point: Pupils demonstrate understanding of the lesson.

Step 8: Conclusion

Time: 5 minutes
Teaching Skill: Summarization/Assignment
Teacher’s Activity: The teacher summarizes the key points of the lesson, emphasizing the importance of knowing service providers and their contact channels. The teacher gives homework: “Find out the customer service hotline numbers for Glo and Airtel.”
Pupils’ Activity: Pupils listen to the summary and copy the homework.
Learning Point: Pupils consolidate their learning and are encouraged to research further.

Lesson Keywords

GSM: Global System for Mobile Communications, a standard for mobile telecommunication.
Service Provider: A company that offers services like mobile communication to customers.
Network: A system of interconnected mobile phones and communication equipment.
Hotline: A direct telephone line for customer support.
USSD: Unstructured Supplementary Service Data, a protocol for sending short codes.

Differentiation

For pupils who grasp concepts quickly, the teacher can ask them to research the history of one major service provider in Nigeria. For those who need more support, the teacher will provide a printed list of providers and their websites for easy reference and offer one-on-one guidance during the practical activity.

Note for teachers using this lesson plan

Ensure the internet connection is stable for the demonstration. Encourage pupils to participate actively and share their personal experiences with different networks. Emphasize the importance of verifying information from official sources only.