New Curriculum Third Term Computer Hardware and GSM Repairs examination for JSS 1

Class: JSS 1
Term: Third Term
Subject: Computer Hardware and GSM Repairs
Time: 2 hours
Total Marks: 70

SECTION A: OBJECTIVES (40 Marks)
Instruction: Answer all questions. Each question carries 1 mark.

1. Bookkeeping involves ________. (a) guessing total sales at the end of the year    (b) changing prices without customers’ knowledge    (c) storing tools without labels    (d) systematic recording of business transactions
2. The first sensible step in starting a GSM repairs enterprise is to ________. (a) purchase expensive equipment without research    (b) hire workers before deciding what to sell    (c) identify a need and prepare a practical business plan    (d) borrow money without calculating costs
3. Marketing includes activities used to ________. (a) record only staff attendance    (b) identify customers and promote appropriate products or services    (c) replace product quality with advertising    (d) avoid calculating prices
4. A receipt is issued mainly as ________. (a) proof that goods are always defective    (b) evidence that payment was made    (c) a replacement for the stock record    (d) a record of future weather
5. A business plan should include ________. (a) customers, costs, resources and expected income    (b) only the chosen shop colour    (c) only the founder’s age    (d) only competitors’ slogans
6. A target market is the ________. (a) list of all machinery owned    (b) total number of staff absences    (c) number of receipts printed    (d) group of customers a business seeks to serve
7. A record of goods received and sold is a ________. (a) customer attendance sheet    (b) marketing poster    (c) stock register    (d) maintenance checklist
8. Which factor is most important when selecting a business location? (a) The owner’s favourite street name    (b) The length of the road sign    (c) Access to suitable customers and required facilities    (d) The colour of neighbouring roofs
9. Which activity is an example of promotion? (a) Recording a private stock count    (b) Advertising mobile phone repair to prospective customers    (c) Repairing an internal storage shelf    (d) Completing a cashbook entry
10. Which record lists money received and money paid out? (a) Cashbook    (b) Design portfolio    (c) Repair checklist    (d) Price catalogue
11. Start-up capital refers to ________. (a) profit earned after ten years    (b) only wages paid by customers    (c) an advertisement displayed after opening    (d) money and resources needed to establish a business
12. Good packaging can help to ________. (a) remove all production costs    (b) guarantee no customer complaints    (c) replace a business licence    (d) protect and present a product
13. An invoice mainly states ________. (a) only the owner’s favourite colours    (b) the tool storage locations    (c) goods or services supplied and the amount due    (d) instructions for waste disposal
14. Which purchase is a start-up equipment cost? (a) Receiving customer payment    (b) Acquiring phone repair tools    (c) Collecting sales income    (d) Refunding a deposit
15. Customer feedback helps a business ________. (a) identify areas for improvement    (b) avoid listening to customers    (c) guarantee identical prices everywhere    (d) eliminate the need to supply goods
16. Which transaction should be recorded as income? (a) Cash paid by a customer for mobile phone repair    (b) Purchase of phone repair tools    (c) Rent paid for a workspace    (d) Cost of advertising
17. Which preparation helps prevent avoidable waste at start-up? (a) Buying every available item without planning    (b) Ignoring storage requirements    (c) Using supplies without inspection    (d) Estimating the quantity of materials required
18. Which marketing practice is unethical? (a) Describing the actual product clearly    (b) Displaying an honest price    (c) Making claims known to be false    (d) Giving accurate service information
19. Which is a business expense? (a) Money received from customers    (b) Payment for phone repair tools    (c) Owner’s recorded sales revenue    (d) A supplier’s discount received
20. A feasibility study mainly checks ________. (a) how to skip all safety practices    (b) whether the proposed business is likely to be practical    (c) whether customers can be ignored    (d) how to avoid keeping records
21. A repeat customer is most likely to return because of ________. (a) reliable quality and fair treatment    (b) deliberate delays and hidden charges    (c) unclear descriptions and missed deadlines    (d) damaged goods and ignored complaints
22. If revenue is ₦20,000 and expenses are ₦14,000, the profit is ________. (a) ₦14,000    (b) ₦20,000    (c) ₦34,000    (d) ₦6,000
23. Why is training important before offering mobile phone repair? (a) It replaces the need to inspect equipment.    (b) It prevents every customer complaint automatically.    (c) It develops safe and competent work skills.    (d) It removes the need for service records.
24. Which method can support local promotion of mobile phone repair? (a) A private stockroom lock    (b) An unpublished cashbook entry    (c) A clearly written community advertisement    (d) An internal safety checklist
25. A business reports a loss when ________. (a) income exceeds expenses    (b) costs exceed sales revenue    (c) cash is deposited safely    (d) a receipt is correctly written
26. Which action is safest before buying second-hand business equipment? (a) Inspect and test its condition    (b) Pay before asking about faults    (c) Ignore missing accessories    (d) Assume used equipment cannot fail
27. Market research helps an owner understand ________. (a) the private habits of every pupil    (b) only the owner’s favourite meal    (c) how to avoid all planning    (d) customer needs and competing offers
28. Which record is best for checking unpaid customer bills? (a) Staff attendance book    (b) Advertisement register    (c) Equipment catalogue    (d) Debtors’ record
29. A supplier is a person or business that ________. (a) always buys the finished product    (b) must be an employee of the enterprise    (c) provides goods or materials to an enterprise    (d) keeps every customer payment
30. A distribution channel describes ________. (a) only the number of staff    (b) how products move from producer to customer    (c) only a repair tool’s colour    (d) only the owner’s signature
31. A stock count should be compared with ________. (a) the recorded quantity in the stock register    (b) only the last advertising poster    (c) the number of social media followers    (d) the workplace wall clock
32. A good reason for comparing suppliers is to ________. (a) assess price, quality and reliability    (b) avoid checking delivery time    (c) hide purchase costs    (d) eliminate stock records
33. A good product description should provide ________. (a) unverified promises of perfect performance    (b) only the shop owner’s nickname    (c) a deliberately misleading photograph    (d) accurate features and relevant use information
34. Why should a shop keep separate records of sales and expenses? (a) To hide transactions from the owner    (b) To avoid checking cash balances    (c) To calculate the business result more accurately    (d) To eliminate the need for receipts
35. Which factor helps decide the amount of initial stock to buy? (a) Only the size of the shop sign    (b) Expected demand and available funds    (c) Only the owner’s birthday    (d) The number of old receipts
36. Which factor can increase customers’ confidence? (a) Unannounced extra charges    (b) Clear prices and transparent service terms    (c) Falsified testimonials    (d) Hidden product defects
37. An error in a cashbook is most likely to affect the ________. (a) reported cash balance    (b) colour of the shop sign    (c) shape of the product label    (d) number of customers in a queue
38. A safety plan for a new GSM repairs business should identify ________. (a) only business slogans    (b) only social media followers    (c) only the owner’s chosen brand name    (d) risks, safe procedures and suitable protective equipment
39. An entrepreneur should assess sales performance by comparing ________. (a) only logo designs    (b) only the number of online likes    (c) sales results with targets and costs    (d) only the calendar date
40. Which practice improves the reliability of business records? (a) Recording only expensive sales    (b) Destroying source documents immediately    (c) Entering transactions promptly and keeping receipts    (d) Guessing missing figures without checking

SECTION B: THEORY (30 Marks)
Instruction: Answer Question 1 and any other TWO questions. Each question carries 10 marks.

1. Bookkeeping in GSM repair
(a) Define bookkeeping. (2 marks)
(b) Identify four records needed in a GSM repair business and give one use of each. (8 marks)

2. Starting a GSM repair business
(a) Define start-up capital. (2 marks)
(b) State four preparations necessary before opening a GSM repair shop. (8 marks)

3. Marketing GSM repair services
(a) Explain the meaning of marketing. (2 marks)
(b) Describe four ways of attracting or retaining customers in GSM repair. (8 marks)

4. Customer care and business records
(a) Explain how a receipt and a cashbook are used. (4 marks)
(b) State three reasons for providing truthful information to customers. (6 marks)

Objective Marking Scheme
Question 1 – ✅ (d) systematic recording of business transactions
Question 2 – ✅ (c) identify a need and prepare a practical business plan
Question 3 – ✅ (b) identify customers and promote appropriate products or services
Question 4 – ✅ (b) evidence that payment was made
Question 5 – ✅ (a) customers, costs, resources and expected income
Question 6 – ✅ (d) group of customers a business seeks to serve
Question 7 – ✅ (c) stock register
Question 8 – ✅ (c) Access to suitable customers and required facilities
Question 9 – ✅ (b) Advertising mobile phone repair to prospective customers
Question 10 – ✅ (a) Cashbook
Question 11 – ✅ (d) money and resources needed to establish a business
Question 12 – ✅ (d) protect and present a product
Question 13 – ✅ (c) goods or services supplied and the amount due
Question 14 – ✅ (b) Acquiring phone repair tools
Question 15 – ✅ (a) identify areas for improvement
Question 16 – ✅ (a) Cash paid by a customer for mobile phone repair
Question 17 – ✅ (d) Estimating the quantity of materials required
Question 18 – ✅ (c) Making claims known to be false
Question 19 – ✅ (b) Payment for phone repair tools
Question 20 – ✅ (b) whether the proposed business is likely to be practical
Question 21 – ✅ (a) reliable quality and fair treatment
Question 22 – ✅ (d) ₦6,000
Question 23 – ✅ (c) It develops safe and competent work skills.
Question 24 – ✅ (c) A clearly written community advertisement
Question 25 – ✅ (b) costs exceed sales revenue
Question 26 – ✅ (a) Inspect and test its condition
Question 27 – ✅ (d) customer needs and competing offers
Question 28 – ✅ (d) Debtors’ record
Question 29 – ✅ (c) provides goods or materials to an enterprise
Question 30 – ✅ (b) how products move from producer to customer
Question 31 – ✅ (a) the recorded quantity in the stock register
Question 32 – ✅ (a) assess price, quality and reliability
Question 33 – ✅ (d) accurate features and relevant use information
Question 34 – ✅ (c) To calculate the business result more accurately
Question 35 – ✅ (b) Expected demand and available funds
Question 36 – ✅ (b) Clear prices and transparent service terms
Question 37 – ✅ (a) reported cash balance
Question 38 – ✅ (d) risks, safe procedures and suitable protective equipment
Question 39 – ✅ (c) sales results with targets and costs
Question 40 – ✅ (c) Entering transactions promptly and keeping receipts

Theory Marking Scheme
Question 1: (a) Bookkeeping is systematic recording of financial transactions. (b) Any four with uses: cashbook, sales book, receipts, stock register, debtors ledger, expenditure book.
Question 2: (a) Start-up capital is money/resources needed to establish a repair enterprise. (b) Relevant: training, cost estimates, premises, tools, test equipment, suppliers, safety plan, funding, target customers (any four with a point each and explanation).
Question 3: (a) Marketing identifies and attracts customers through appropriate pricing, service and promotion. (b) Four distinct realistic strategies: honest advertisements, clear price list, good repair quality, referral encouragement, timely service, customer feedback.
Question 4: (a) Receipt proves payment; cashbook records money received/paid. (b) Truthful diagnosis, clear price, realistic repair time, honest parts description and accurate records strengthen trust and reduce disputes.
Award credit for other correct relevant points within the taught scope; follow the stated subpart marks.